Tracy Longwell works in one of REM West Virginia’s intermediate care facilities (ICF). She ensures all of the people she works with are treated with respect and dignity. Within Tracy’s program, some of the individuals have verbal communication skills at different levels. Tracy meets each person where they are and communicates with them to meet their needs. In addition to her customized communications with the residents, Tracy helps individuals build and maintain strong relationships. She talks with family members and listens to the individuals she serves talk about their families. Tracy has also helped individuals understand the pandemic, answering their questions and encouraging them to learn more.